TUESDAY, SEPTEMBER 25 |
Handouts |
| 8:45 AM |
10:15 AM |
Opening General Session: Breakthrough for Boosting Customer X Scores
Ross Shafer sponsored by Anthem, Inc. |
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| 1:30 PM |
2:30 PM |
What’s Going on In Dental? Big Data Trends You Should Know
Ty Hamilton & Michael Urbach |
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 Employing Claims Data to Assess Risk-Based Dental Care Outcomes for Children 13 and Under. Ray Agostinelli
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 Federal Policy Issues and Campaign Outlook
Lisa Layman & Marty Corry
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| 3:00 PM |
4:00 PM |
Continued Rise of Dental Service Organizations: The Impact to Dental Insurers. Steve Buege & Luke Pisarcik
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Creating a Provider Prospect List You’ll Want to ‘Swipe Right’ On
Laura McMullen |
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Dental Actuarial Roundtable
Joanne Fontana , Lisa Heintzelman, Jacki Kertzman , Courtney Morin |
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| 4:15 PM |
5:15 PM |
Consumer Engagement Strategies – How to Stand Out in the Storm of Communications and Avoid Consumer Fatigue
Jennifer Stoll & Marge Keen
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Developing Policies to Address Provider Network Issues
Krishna Aravamudhan, Bernard LaPine, Chad Olson , Pam Grosze |
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Streamlining COB
Joseph Holahan & Chris Williams |
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WEDNESDAY, SEPTEMBER 26 |
Handouts |
| 8:45 AM |
10:15 AM |
General Session - The Magic of Human Connection – Your Advantage in a Digital World
Tim David |
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| 10:30 AM |
11:45 AM |
Robotics: Applications and Implications to the Dental Industry
Kristin Irving & Trevor Jones
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Teledentistry
Jeff Schwab & Mike Davis |
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Dental and Medicare
Beth Truett |
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| 2:00 PM |
3:00 PM |
Electronic Transactions - Trends in Adoption Rates and Cost Savings
Taha Anjarwalla & Reid Kiser |
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Innovations in Customer Service & Patient Satisfaction
Mike Cole , O’Shellie Myers , Jeremy Jonckheere , Kirill Zaydenman , Amy Marko (moderator)
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State Issues for Dental Plans
Beth Berendt , Richard Jones , Chris Petersen, Tinna Quigley |
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| 3:15 PM |
4:15 PM |
Gig Economy - Impacts on Insurance
Nabil Rahman
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Applicability of Predictive Modeling to Dental
Travis Gray & Daniel Perlman |
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Medicaid
Melissa Burroughs |
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| 4:30 PM |
5:30 PM |
NADP Business Meeting - Open To All Members |
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THURSDAY, SEPTEMBER 27 |
Handouts |
| 8:30 AM |
10:00 AM |
Closing General Session
A Dialogue for the Future with Industry Leaders
- Ron Bolden
- Dr. Mary Lee Conicella
- Forrest Flint
- Theresa McConeghey
- Chris Swanker
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