The Great Crossover
Tuesday, September 20
4:15 PM - 5:00 PM
The Great Crossover not only applies to the growing trend of sharing data to inform risks that are starting to become a reality but product portfolios also, the sort that benefits insurers are now having to build. With the fallout of the pandemic and other dynamic factors still driving impact, trends like the great resignation and significant shifts in working practices like hybrid workforces are continuing to propel changes in benefits packages. During this panel discussion, you will hear from industry experts on where dental benefits fit in The Great Crossover and how ambitious insurers can leverage technology to take advantage of the trend.
Insurance Transformation Leader and Managing Director
Ernst & Young LLC
Judy Ambrose is a managing director in the insurance technology consulting practice focused on life, employee benefits, and health markets currently based out of Ernst & Young LLC’s (EY) Chicago office. She has over 20 years of business and technology transformation experience focusing on modernizing core platforms and leveraging data analytics to bring a “customer-first” experience. Judy also has extensive experience working with package software such as FINEOS, Unqork and Guidewire and leads the EY alliance with FINEOS. In working closely with her clients and understanding today’s market needs, she can lead global teams to help her clients deliver on their market strategies. Judy is also an active member of EY’s Women in Technology group and works closely with teams to promote and create opportunities for women in technology.
General Manager, EVP Healthcare
Dan brings nearly 25 years of progressive technology, business, and innovation experience in healthcare IT. He joins EIS with a deep understanding of the market and a fundamental belief in the disruptive nature of a modern technology platform like EIS. Before joining EIS in October 2020, Dan served as the CIO at Blue Cross Blue Shield of Vermont and, using his expertise in healthcare consumerism, led their journey into a member-first culture. He also led their four-year core administrative system migration onto NASCO. Most recently, Dan was the chief growth officer at NASCO. He led the company's transformation toward a cultural, technical, and innovative product company by forging new relationships with contemporary partners and orchestrating a new provider management product in partnership with Salesforce. Dan has a degree in geography with a focus on urban planning. He resides in Vermont and is active in environmental and wildlife advocacy causes.
Product Solutions Manager, Healthcare and Benefits
Bob brings a unique people-centric approach, a wealth of industry expertise from his ventures, and lessons learned in the healthcare insurance and benefits technology space. He joined EIS in early 2022 with over 20 years of experience developing innovative strategic marketing and communication programs that helped retain customers and engage employees, resulting in dramatic brand equity and growth increases. Bob began his insurance journey with Metlife, supporting systems development and implementations for dental, vision and healthcare products. He also led both technical and process innovations for many Blue Cross and Blue Shield companies nationwide in both IT and strategic marketing and communication roles.
Senior Vice President, Dental and Vision
Diana Steinhoff, senior vice president of Dental and Vision for Aflac Group, is responsible for the business's strategic, operational and financial oversight. She also serves as the president of Argus, an Aflac subsidiary. Diana designed a dynamic business model with innovative capabilities of the insurer’s dental product, the consumers' second most requested health benefit. In 2021, she launched Aflac Group's nationally dental and vision benefit solutions. With nearly two decades of experience driving business strategies to optimize operational practices and revenue while delivering an exceptional customer experience, Diana has a proven record of building diverse, high-performing teams with a passion for innovation and service. Before joining Aflac, Diana was part of the executive team that built Zurich North America's group insurance business with a $285 million capital investment, successfully launching in 2017. Subsequently, she was on the merger and acquisition leadership team that developed the strategy to sell the Zurich Group assets to Aflac. Previously, she held leadership positions of increasing responsibility at Aetna. Diana holds a bachelor's degree in psychology, a minor in criminal justice from Florida International University, and a master's degree in mental health counseling from Nova Southeastern University. She is licensed in Florida as a mental health counselor. She lives in Florida with her husband of 19 years and three beautiful rescue dogs.
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