Building a Better Business The tech-enabled future of oral and overall health integration

Building a Better Business: The tech-enabled future of oral and overall health integration

Tuesday, October 5
1:30 PM - 2:30 PM (CT)

A 2020 survey conducted by West Monroe found the integration of oral health into overall health is the biggest factor behind dental and health plan convergence. From a public health perspective, the importance of the relationship between the two has been known for some time. However, due to reimbursement challenges, technological limitations, and the overall complexity of the U.S. healthcare system, dental and medical care have yet to be fully coupled. But that’s beginning to change—and it seems that change is primed for acceleration.

In this session, a panel of industry experts from Pacific Dental Services, Sonicare, United Concordia Dental and West Monroe will examine the forces driving the dental and health insurance markets together as an entrée to a discussion of the integration of oral and overall health. This integration, furthered by dental and health plan convergence, is a matter of improving health outcomes through a more dynamic, connected healthcare system. A key point of our discussion is that, for payer organizations—both dental and health—this is a matter of building a better business, one centered on the member-as-patient and driven by data and technology. We’ll introduce a range of measures payers can take right now to achieve that end, backed by key considerations around using data to improve dental insurance products and plan-provider coordination.

BaenenBenNew_ios-3x_1584737490.jpgBenjamin Baenen
Director of Healthcare & Life Sciences, West Monroe Partners

A results-focused healthcare leader, Ben directs transformational initiatives spanning product innovation, new market entry, operational transformation, and technology disruption. He has spanned the payer value chain and launched a number of new technologies, strategic initiatives, and member engagement platforms. He has implemented consumer shopping portals, provider portals, robotics initiatives, billing engines, process changes. These projects created significant value for his clients, ranging for new member acquisition, increased provider engagement, and reduced calls to the call center. Ben has deep expertise in healthcare payer operations, supporting claims system analysis, system selections and vendor analysis, business transformation, functional requirements and design, usability testing, and operational readiness planning. Contagiously enthusiastic, Ben promotes collaboration within the firm and with clients in order to achieve the best results. He joined West Monroe in 2007 after earning a bachelor’s degree in economics from DePauw University.

Jeremy-Jonk.pngJeremy Jonckheere
Vice President Plan Partnerships, Pacific Dental Services

Jeremy Jonckheere is Vice President, Plan Partnerships at Pacific Dental Services where his work covers insurance plan relationships, strategic partnerships, medical integration and operations including patient benefits and credentialing.  Prior to his work with Pacific Dental Services, Jeremy held numerous positions at DaVita including senior director of strategy, director strategic development and government affairs, and director of new markets. He holds an MBA in Finance, Marketing and Biotechnology from Northwestern University, Kellogg School of Management and an HBA in Business Administration (Honors) from the University of Western Ontario, Richard Ivey School of Business.

Marilyn Ward, DDS, FAGD

Director of Global Clinical and Dental Scientific Affairs, Philips HealthTech

Marilyn Ward received her DDS degree from the University of Texas Health Science Center at San Antonio Dental School. She is currently director of Global Clinical and Dental Scientific Affairs for Philips HealthTech. There she leads a team of clinical and dental research experts to develop innovations in oral healthcare and works with industry thought leaders and academicians to validate the evidence base science. She has published, trained and lectured nationally and internationally on oral biofilm, oral healthcare research including the Oral Systemic link and teeth whitening.  Marilyn is the former director of Esthetics in the Department of Restorative Dentistry and Biomaterials at the University of Texas Dental Branch at Houston. She is a Fellow of the Academy of General Dentistry and has memberships in American Dental Association, American Academy of Cosmetic Dentistry and the International Association of Dental Research.  Marilyn maintains an aesthetic and restorative dental practice in Houston, Texas. She and her husband make Seattle, WA their home where they are avid hikers, skiers and golfers.


Anthony J. Warren, DDS

Dental Director , United Concordia Dental

Anthony J. Warren, DDS, dental director at United Concordia Dental, brings more than 30 years of experience as a general dentist providing comprehensive dental care including oral surgery, implant reconstruction, IV anesthesia and sedation dentistry. At United Concordia, Dr. Warren lends his clinical experience through developing and implementing leading research, dental policy and clinical review.

Previously, Dr. Warren owned and operated a solo practice in rural New Mexico for more than 20 years.  Prior to entering private practice, Dr. Warren served as a commissioned Dental Officer for the U.S. Air Force Dental Corps at the Holloman Air Force Base in New Mexico. Dr. Warren also has experience as a software engineer prior to entering dental school.

Holding a Bachelor of Science in Commerce from Texas A&M in software engineering and a Doctor of Dental Surgery from Texas A&M Health and Science Center, Dr. Warren completed his residency in advanced education in general dentistry at the U.S. Air Force Medical Center, Scott Air Force Base and a separate oral and maxillofacial surgery Anesthesia Fellowship at Holloman Air Force Base.

Dr. Warren served as a board member and examiner for the New Mexico Board of Dental Health Care - Anesthesia Committee.  Other honorariums include Board Member and guest lecturer at New Mexico State University Dental Hygiene Community College. Most recently, Dr. Warren completed a humanitarian mission with the Samaritan's Purse and SIM at the Galmi Hospital in Niger Africa.  Other medical/dental humanitarian missions include the New Mexico Mission of Mercy and the Commission Ministry Network, Maya-Mesoamerican Mission in Xela, Guatemala.

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