Improving health outcomes through member engagement that leverages technology and personalized educa

This session has been cancelled for 2021
Improving health outcomes through member engagement that leverages technology and personalized education and support services

Tuesday, October 5
12:00p - 1:00 PM (CT)


  • Carl Brody, Dentistat/go2dental (moderator)
  • Mark Moore, ToothPic (invited)
  • Ali Sadat, Retrace

The purpose of this session is to show how telehealth and artificial intelligence (AI), when combined with a comprehensive set of member-focused content and tools, can be leveraged to drive measurable improvements in member engagement and oral health outcomes. This session will explore a variety of topics:  


  • Educational Content – What tools and content help equip members to be proactive, motivated, educated consumers of oral healthcare services? 
  • Outreach – What are the various strategies to drive outreach? How can AI be leveraged to target the outreach process? What role can telehealth play in the outreach process? 
  • Risk Assessment – Who is at risk, and what strategies can be leveraged to identify at-risk populations? 
  • Measurement – How do you measure engagement? 
    • Purchase  
    • Utilization  
    • Outcomes  
    • Carrier Implications – How will stand-alone dental carriers and medical-dental carriers be affected? 

    CarlBrody_500w.jpgCarl Brody
    Vice President of Strategy and Customer Engagement
    Dentistat /

    Carl began his career in 1992 at MetLife’s New York sales office as a group sales trainee and representative.  Carl was promoted to Manager of Group Sales Training in 1995 and was invited to join MetLife Dental to lead communication and product development in 1997.

    Over the next 22 years, Carl held a variety of roles at MetLife. Carl led Institutional Sales Training and National Accounts Customer Growth Strategy development, but Carl arguably made his biggest impact as a MetLife Dental and Vision Sales Director.

    As Sales Director, Carl facilitated profitable growth and business retention. To accomplish this, Carl spent vast amounts of time in-market across the U.S., meeting with consultants, prospects, and customers of all sizes.  In doing so, Carl built a deep understanding of marketplace dynamics. He shared his insights to provide guidance on product innovation, and to empower sales, marketing, underwriting and service associates to collaborate and differentiate more effectively.

    In 2019, Carl left MetLife to join Dentistat and go2dental, where he currently serves as Vice President of Strategy and Client Engagement. Carl collaborates closely with clients to ensure “they derive optimal value and market differentiation from our capabilities.”

    Carl hails from New Jersey. In 2006, he moved to Oregon with his wife Becky and their two daughters.  Carl and Becky are proud University of Vermont alumni, and excited to watch their oldest Jill play soccer for UVM this fall.  They’re holding out hope that their youngest Robin, currently a high school senior, becomes a Catamount too!

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